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Here I would love to share with you our travels and adventures as international mushroom consultants. MEMOIRS about husband Pieter Vedder, who was a SCIENTIFIC PIONEER in Commercial Mushroom Cultivation Education. His practical handbook is in 9 languages and is called the MUSHROOM BIBLE: https://mariettesbacktobasics.blogspot.com/2020/08/modern-mushroom-growing-2020-harvesting.html

Monday, June 21, 2021

Settling a Dispute in SPANISH with Disgruntled Customer

My 6th period of consulting in Mexico, May 1997. 
Only being my 2nd day on the job as consultant, I got involved in solving a customer's dispute...
Trying to convince a disgruntled customer of our intention to grow, pick and ship top quality mushrooms...
Quite a language test!
Looking inside the truck at product that was refused; wrongly in my opinion because it was quite good.
Yes, we do have quality on the beds and harvesters are quite well being trained and educated.
The dispute has been settled.
Earned me a cup of coffee!
Yes, it was an impromptu Spanish practice but I've always loved this language and the people.
Manager Luis Astier next to me and Agustín one of the owners of Monteblanco.
Great friendships over the years and fond memories.
On Friday evening, three days later, we enjoyed a delicious dinner at a well known fish restaurant in Mexico City where also was a kind of an antique bowling alley.
Agustín, one of the owners with his wife Carmen.

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21 comments:

  1. Customers often have complaints. Good customer care ensures their satisfaction all round.

    God bless.

    ReplyDelete
    Replies
    1. Dearest Victor,
      Well, they certainly do try at times but this got settled well.
      Hugs,
      Mariette

      Delete
  2. Congratulations on your feat of diplomacy, that's no easy thing, especially in another language. :-)

    ReplyDelete
    Replies
    1. Dearest Kim,
      Thank you and it sure was a challenge but it worked and my words and showing them the rooms with product on the beds was convincing.
      This entire blog I also do in another language — not in my mother tongue...😜
      Hugs,
      Mariette

      Delete
    2. Yes, I realize English isn't your first language...You have an aptitude for languages, obviously! :-)

      Delete
    3. Dearest Kim,
      Guess inherited that from Heeroom who also spoke five languages and lived in Indonesia for some 30 years, after being a professor at the seminary first, then he studied Church Law in Rome etc. It is also the love for people...
      Such a rich feeling for being able to communicte!
      Hugs,
      Mariette

      Delete
  3. Dearest Mariette....Although I don't comment a lot I do enjoy your memory posts. How lovely that you could solve a problem in the customer's language.

    ReplyDelete
    Replies
    1. Dearest Suzi,
      Thank you and yes, with determination and willpower we manage a lot more than what we initially think we can do.
      Hugs,
      Mariette

      Delete
  4. Well done solving the dispute Mariette, calm discussion is always better than angry words. Lots of big smiles here and all is well ✨

    ReplyDelete
    Replies
    1. Dearest Grace,
      If such challenges come your way it is best to approach it in a most calm way and by showing ones intentions to convince the other party.
      Hugs,
      Mariette

      Delete
  5. Well done on solving the dispute in the customer's language, I'm sure that also helped.
    Nice memories Mariette

    ReplyDelete
    Replies
    1. Dearest Sami,
      Always tried to do the best I could and it often worked out. My Castilian Spanish proved to be sufficient for handling this.
      Hugs,
      Mariette

      Delete
  6. Wonderful Story And Beautiful Problem Solving Skills - Well Done

    Cheers

    ReplyDelete
    Replies
    1. Dearest Travis,
      Both of us love people so the problem solving comes natural.
      Hugs,
      Mariette

      Delete
  7. Ahora me explico, con cuanta soltura te desenvuelves en mi lengua. tus comentarios me veien en un perfecto español.

    Besos

    ReplyDelete
    Replies
    1. Querida Antónia,
      Muchas gracias, al menos me esfuerzo por mantenerlo!
      Abrazos,
      Mariette

      Delete
  8. I really admire you for being able to communicate and resolve a conflict in Spanish - wow! I wouldn't have a hope nor a prayer.
    Blessings, Mariette!

    ReplyDelete
    Replies
    1. Dearest Martha Jane,
      Thank you but that was my job and I've always had to speak the native tongue for being able to educate the harvesters and the post harvesting crew.
      Management often spoke English so Pieter was far less exposed to the regional language.
      Hugs,
      Mariette

      Delete
  9. Replies
    1. Dearest Jo-Anne,
      Glad you enjoyed this one too; more to follow!
      Hugs,
      Mariette

      Delete

Thanks for your visit and comment.

Mariette...

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MARIETTE'S BACK TO BASICS © 2009. All rights reserved - Text and images may not be copied for distribution or sale.

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